Management is considering the creation of two separate lines

Assignment Help Operation Management

Reference no: EM132295252

The check-in line at Alpha Airlines has two agents who serve all passengers during peak hours. Arrivals to the check-in counter are Poisson with a mean of 50 passengers per hour. Approximately, thirty percent of the arrivals are Priority Class (e.g., First Class, Gold members, etc) while the remainder holds coach tickets. The time that a passenger spends at the ticket check-in counter with an agent is exponentially distributed with a mean of 44 minutes. Alpha promises that if a passenger waits in line for more than 5 minutes, a coach passenger will be awarded 500 frequent flyer miles while a Priority Class passenger will be awarded 1000 miles. Currently, all passengers go through the same queue for check-in.

How many total miles are awarded per hour on average currently?

Management is considering the creation of two separate lines, one for each of the two classes of passengers. In this situation, each check-in line will have one agent who will serve their respective passengers; line switching will not be allowed. Find the average total miles awarded hourly under this configuration.

Reference no: EM132295252

Questions Cloud

Weather condition causes catastrophic effect on fire attack : What type of weather condition causes catastrophic effect on fire attack ?

What are the weaknesses of the Kan-Ban Systems : Why do you think that Kan-Bans are set up for repetition and not for separate one-time projects? Also what are the weaknesses of the Kan-Ban Systems?

Maintain a spirit of innovation and good judgment : Explain how do people use colleagues to help you maintain a spirit of innovation and good judgment?

Specific influences of social-technological-economic : Analyze specific influences of social, technological, economic, political, ecological, and international factors on your case business.

Management is considering the creation of two separate lines : Management is considering the creation of two separate lines, one for each of the two classes of passengers.

The fresh detergent case : The Fresh Detergent Case Enterprise Industries produces Fresh, a brand of liquid detergent. In order to more effectively manage its inventory,

Least likely to have high score on which big five trait : Effective leaders are least likely to have high score on which "big five" trait? A basic definition of power is capacity of one party to influence another party

Reasonable consumer standard for consumer protection : Define the reasonable consumer standard for consumer protection. How is it different from the ignorant consumer standard?

Leadership is important part of strategic management : Discuss how executive leadership is an important part of a strategic management?

User Account

All Pages