Reference no: EM132295091

1. Which of the following statements is TRUE of active listening?

a. It is essential in communication as it motivates and directs the speaker.

b. It is a process where listeners unconsciously sense the sender's signals and evaluate them.

c. It is made up of two components of sensing and evaluation.

d. It works best when the evaluation of message is formed immediately without postponing it.

2. Management by walking around (MBWA) refers to

a. the process used by new executives to get familiar with their new office design and layout.

b. a communication process that should be used only when executives need to explain corporate decisions to the lower-level employees.

c. a practice in which executives get out of their offices and learn from others in the organization through casual face-to-face dialogue.

d. an old strategy that results in ineffective upward communication

3. The senior management at a leading global corporation has decided to promote a considerable number of its employees. Since its employees are spread all over the world, the top management is struggling to find an appropriate method to announce these promotions. They are keen on capturing and gauging the emotional joy and delight on the faces of those promoted. In such a case, which of the following would be the most appropriate method in announcing the promotions?

a. written documents

b. email

c. videoconferencing

d. bulletin boards

4. Individuals who find servant leadership a form of micromanagement ______

A. are receptive to this style of leadership

B. lack one of the important outcomes of servant leadership

C. lack one of the three antecedent conditions of servant leadership would

D. enjoy working with a leader who uses servant leadership

5. Authentic leadership ______.

A. can be learned

B. is follower centered

C. has clear organizational outcomes

D. is theoretical, not practical