Manage work priorities and commitments

Reference no: EM132344080 , Length: 7 pages

Question 1. Conduct research into the Australian Tourism Accreditation Program (ATAP) and provide a brief explanation of the purpose of the program and accreditation criteria. List three businesses in your state/ territory that hold ATAP accreditation.

Question 2. Write a short report discussing the pros and cons of using technology to manage work priorities and commitments. (Approx. 1 page)

Question 3. Put together a list of jargon and industry terms/ descriptions that often need to be interpreted for customers, with an explanation of what they mean and how this can be important for customers. (1 page)

Question 4. List the process that you would take to meet a customer's information needs when they were at an early stage of exploring the opportunities for a golfing holiday. Are there any legislative requirements relating to customer information? (2-3 pages)

Question 5. Research and collate information on the different sectors of the travel and tourism industry. Compile a compendium of information that could be used as a new employee orientation guide for all employees in a tourism workplace of your choice. You should include at least one page for each of the listed bullet points. Remember to properly cite your sources.

Include information on:
• different sectors of the travel and tourism industry, their interrelationships and the services available in each sector
• industry working conditions
• environmental issues and requirements
• industrial relations issues and major organisations
• career opportunities within the industry
• the work ethic required to work in the industry
• industry expectations of staff
• relevant legislation, codes of practice
• quality assurance
• technology in use (eg e-business)

Reference no: EM132344080

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