Manage the performance of one of two employees

Reference no: EM13939225

You are required to form a group of two and then you must plan, monitor and review a case study relating to performance management of a team.

Each team member will undertake a number of activities to manage the performance of one of the two employees. This will include management activities, such as developing work allocations, identifying KPIs, participating in several role-plays, undertaking performance reviews, and proposing a development plan for remedying poor performance by the Employee under your supervision. Finally, you will need to provide feedback to your assessment partner on performance during a role-play.

Procedure

Review the Case Study - Housefriends Homewares (Appendix 1) or one supplied by your assessor
Complete the Operational Plan (Appendix 2). As the Store Manager you are to report your operational plan to head office to have the following completed by the extended trading deadline.
Read the profiles in this assessment. In pairs, adopt the role of Manager for that Employee (Marie or Tony).
Individually develop goals, KPIs and tasks for the Employee you have selected. Document these in the Employee's Performance Management Plan (Appendix 3).
Prepare role-play notes to plan the topics you will discuss and outcomes you hope to achieve, these will assist you to keep the role-play meeting on track. Submit these with your documentation.
Conduct two one-on-one coaching role-plays (one with you as the Manager, one as your partner's Employee). The Assessor will observe this role-play and examine the documentation (the completed Appendices plus notes) that you will submit for assessment on completion.

Reference no: EM13939225

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