Manage quality in terms of customer service

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Reference no: EM13726598

Activity Description

The assignments for SKS4000-8 are based on a continuing business scenario designed to apply all 12 Common Professional Component (CPC) topics within a practical business application environment. Each of the assignments for SKS4000-8 builds upon each other.

SKS4000-8 culminates with the development of a leadership and business integration plan for the scenario.

You are to ensure you have addressed clearly the following points:

1. Your expectations for ethical conduct in the workplace.

2. Your expectations regarding the store's social responsibility.

3. How you will manage ethical conduct.

4. Your expectations regarding employee diversity.

For this assignment create a PowerPoint presentation. Within the presentation you must also describe the following key business environment considerations relative to ABC Clothing:

1. Currently, the store uses only local newspaper advertising for promotions and marketing. Discuss what other marketing efforts you should consider and how those efforts might be conducted. Discuss customer-driving marketing strategies along with promotion and pricing strategies.

2. Discuss how you could better manage quality in terms of customer service and overall operation of the store.

3. Discuss how you would recruit, select, train, and retain new employees for the store.

4. Discuss how you would reorganize the structure of the store so that you do not need to supervise all employees on a day-to-day basis.

Incorporate appropriate animations, transitions, and graphics as well as "speaker notes" for each slide. The speaker notes may be comprised of brief paragraphs or bulleted lists.

Learning Outcomes

5.0 Analyze key elements of a firm's legal environment including its contemporary rules and practices in business ethics and legal compliance and their effect on operations.

6.0 Evaluate business operations planning: design, strategies, and implementation.

7.0 Critique the relevance of Generally Accepted Accounting Principles (GAAP) for accounting using updated accounting rules and Financial Management Capital Investment Principles in an organization.

Reference no: EM13726598

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