Reference no: EM133097564

BSBSTR502 Facilitate continuous improvement - Greenwich College

Task - Manage opportunities for further improvement

It has been designed to evaluate your ability to/competency in:

• Evaluate outcomes and identify opportunities for improvement
• Seek feedback from relevant stakeholders on systems and processes
• Identify other areas for improvement and document feedback for future planning
• Identify and evaluate ways in which planning and operations could be improved
• Make recommendations and communicate strategies to relevant stakeholders
• Confirm team progress, insights and experiences are captured and accessible using knowledge management systems

You are required to address the following:

• Task 3.1 Manage opportunities for further improvement
o Review and address feedback on CI
o Identify further opportunities for improvement

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

Complete the following activities:

Task 3.1 Manage opportunities for further improvements

The departmental managers have now implemented CI initiatives to improve sustainable work practices.

You have received the following feedback:

• The CEO wants all reports printed out; this is against the paperless initiative
• It would be a good idea to provide selected staff with Ipads to facilitate paperless work
• Some team members still use disposable coffee cups when buying take away coffees
• All staff bring food from home using reusable containers
• Food is often left in the fridge for days, and it is always the same staff member who has to empty the food containers and wash them
• When the order for LED lights bulbs was placed, it was denied by the CFO. He thinks that they are expensive.
• The advice to put computers in hibernation mode if taking a break or go to a meeting was successful; however, sometimes staff still forget.
• It would be a good idea to introduce the use of brown bins to recycle food waste.
• The CI register is not regularly updated.

The CEO is impressed with the implementation of the CI initiatives and would like to explore further improvements.
However, the Board of Directors does not quite understand sustainability, and they may think that further improving sustainable work practices may come at a price.

A. Review Feedback
Meet with the departmental managers in week 5 of class and review the feedback received on implementingCI initiatives.
In collaboration with the managers:
• Determine how to address the feedback
• Determine how the planning and operations of CI initiatives could be improved.
• Identify areas for further improvement.
For example, work arrangements to improve work-life balance, engagement with the community to support non-for-profit work, reduce water consumption, consider how to improve the supply chain to work with sustainable suppliers, change the procurement policy to only buy energy-efficient products etc....
• Identify key actions and assign responsibility for the implementation.
Complete the meeting minutes (Template 1).
Duration: 30-45 minutes.
The trainer and assessor will validate your participation in the meeting and provide feedback on the Marking Sheet.

B. CI register
Update the CI register adding the opportunities for further improvements.

C. Email to CEO
Write an email (Template 2) to the CEO addressing the following:
• Summarise the outcome of the meeting with the departmental managers
• Suggest opportunities for further improvements (as discussed with the managers)
• Suggest 2-3 talking points to positively influence the Board of Directors to further improve sustainable work practices
(100-150 points)
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Attachment:- Manage opportunities for further improvement.rar