Manage online review communication

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Question

Imagine yourself in a new role working for a hotel where your job was to manage online review communication. Your employer would like you to develop a strategy and a process for responding to the hotel's reviews online. Discuss the strategy and process that you would use for this initiative touching on items such as which types of reviews you would respond to, what type of content that the responses would include, how you would deal with reviews you thought were fake, and how you would handle the most negative of reviews.

Reference no: EM133341227

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