Manage a hotel with one reception desk

Assignment Help Operation Management

Reference no: EM13698427

You manage a hotel with one reception desk. On a typical day, you receive on average 8 customers per hour. It takes on average 6 minutes to check-in the customer. For the sake of this problem, we assume that checking-in ONLY happens daily between 2:00-5:00pm.
Assume that the inter-arrival times between customers are exponentially distributed, and that the time to check-in is also exponentially distributed.
a) What are the demand rate and service rate at the reception? What is the utilization of the reception desk during checking times?
b) What is the average time that a customer has to wait before actually being served? You often drop by at 3:00pm to monitor the reception, how many customers do you expect to see at the reception (checking-in or waiting to check in) at this time?
c) Suppose the cost of waiting in the queue is estimated to be $2/min/customer. The hotel is considering buying an automated checking-in system that will cost $100,000/year. The automated system is expecting to reduce checking-in time from 6 minutes to 4 minutes. Is it
worth it? Assume 1 year = 300days

Reference no: EM13698427

Questions Cloud

What is the amplitude of the particles motion : The position of a particle in cm is given by x = (5) cos 5?t, where t is in seconds. What is the amplitude of the particle's motion

The maximum weighted perfect bipartite matching problem : a) In the maximum weighted perfect bipartite matching problem one is given G(V1 v_cup V2, E) and edge weights We. The goal is to find a perfect matching M with maximum weight W(M)=sum_(We)

What is the electric field between the plates : Two square, oppositely charged conducting plates measure 25cm on each side. The plates are close together and parallel to each other. What is the electric field between the plates

Estimate what the location of the image : An object is 9cm in front of a diverging lens with a focal length of -6cm. Determine the location of the image

Manage a hotel with one reception desk : You manage a hotel with one reception desk. On a typical day, you receive on average 8 customers per hour. It takes on average 6 minutes to check-in the customer. For the sake of this problem, we assume that checking-in ONLY happens daily between ..

What is its displacement from its starting point : A roller-coaster car moves 227 ft horizontally and then rises 115 ft at an angle of 31.0° above the horizontal. What is its displacement from its starting point

Discuss this in terms of boiling point phase changes : If one cooks rice on top of a mountain, it takes a longer time for the rice to cook than that it takes at sea level. Discuss this in terms of boiling point, phase changes etc

How many seconds later should the second snowball be : One strategy in a snowball fight is to throw a snowball at a high angle over level ground. While your opponent is watching the first one, How many seconds later should the second snowball be thrown after the first to arrive at the same time

Find what was the negative charge on one of them : Two identical conducting spheres, fixed in place, attract each other with an electrostatic force of 0.122 N when their center-to-center separation is 60.8 cm. What was the negative charge on one of them

User Account

All Pages