Reference no: EM132514851
MAN2910 Business Process Management - Edith Cowan University
Case Study
Joondalup Hospital General Medical Process(es) (Detailed case description can be found in the Appendix of this document.)
Part A
Group Formation
You are required to form a group of four members. You must obtain permission from the unit coordinator if you want to form a group with more than or less than four members.
Your Tasks
You have been commissioned by your client to analyse their core business process(es).
Stage 1
Your group should provide a review (aimed at the management and staff of the organisation) on:
1. Select and read academic journal papers (more recent and at least 3) related to Business Process Management, process analysis, design and development. You are required to provide an overview for the management team on BPM trends, why process analysis, design and development are important to their business (no more than 500 words).
2. Discuss the current business process(es) and their prospective problems and issues based on your understanding and knowledge. Please note that ‘Do not make any recommendations on how to fix the problems at this stage (Stage 1)'. (no more than 500 words).
Stage 2
You are required to present the current "AS-IS" process models by using relevant drawing tools
To present the current process models, you should first understand the current process and construct the process models which should include both the main process and sub-process models (at least two sub-processes). To construct models, you are required to use any process modelling tools such as Signaviomodelling tool.
Each diagram should occupy no more than one page. For the case provided, to make models readable, you need some sub-processes. However, how many sub-processes you need depends on your model design. You can have sub-processes in the main process, and also sub-processes inside of sub-processes. It can be multi-layered.
Regarding the case, as this is a simulation exercise, the case may miss some details based on your knowledge. You are allowed to make reasonable assumptions based on your experience and research. All assumptions have to be clearly explained in your report.
Part B- Individual
Your Tasks
You are required to provide recommendations for the possible changes to the business process or to the way they are managed which you consider will add value to their business and why they are more efficient and effective compared with the existing model.
For solving problems/issues, you also need to consider the resources and performance. For example:
1. Where is the process bottleneck?
2. How to better organize staff and allocate jobs to achieve 80% utilization? (You don't need to provide accurate numbers; general discussion and analysis will be efficient.)
You should carefully read the diagrams and link them to the key issues/problems. Identify and analyse these problems by:
a) Creating an issue register for the process with at least 5 issues/problems.
b) Create a Fishbone diagram to investigate different causes for the process.
c) Go over the identified causes of your fishbone, identify their impact relevance for the process. Highlight/Circle the relevant causes in your As-Is model.
Develop the TO-BE Model:
• Choose and state a suitable improvement direction (axis of the devil's triangle) using your task a, b and c findings as input
• identify suitable improvement heuristics for the identified process areas based on your improvement direction and model the TO-BE process.Part B- Individual
Your Tasks
You are required to provide recommendations for the possible changes to the business process or to the way they are managed which you consider will add value to their business and why they are more efficient and effective compared with the existing model.
For solving problems/issues, you also need to consider the resources and performance. For example:
1. Where is the process bottleneck?
2. How to better organize staff and allocate jobs to achieve 80% utilization? (You don't need to provide accurate numbers; general discussion and analysis will be efficient.)
You should carefully read the diagrams and link them to the key issues/problems. Identify and analyse these problems by:
a) Creating an issue register for the process with at least 5 issues/problems.
b) Create a Fishbone diagram to investigate different causes for the process.
c) Go over the identified causes of your fishbone, identify their impact relevance for the process. Highlight/Circle the relevant causes in your As-Is model.
Develop the TO-BE Model:
• Choose and state a suitable improvement direction (axis of the devil's triangle) using your task a, b and c findings as input
• identify suitable improvement heuristics for the identified process areas based on your improvement direction and model the TO-BE process.
Attachment:- Business Process Management.rar