Reference no: EM132485060

MAN2910 Business Process Management - Edith Cowan University

Case study: Joondalup Hospital General Medical Process (attached)

Joondalup Hospital is located in Joondalup, WA. It is a metropolitan hospital that provides services including emergency medicine, general and specialist medicine, general and specialist surgery, critical care services, ambulatory and allied health. This case focuses on the General Medical process which is the process that a patient has to go through at a normal hospital. Each patient's visit is considered as a case, which starts with the patient's admittance and ends when the patient is discharged. Each patient has an individual patient record. The process consists of a series of tasks such as diagnosis, tests and treatments. The tasks are performed by various resource groups in the hospital: doctors, test experts, therapists, receptionists and schedule planners.

The population in the northern suburbs is increasing, with the hospital facing high demand. The original processes are no longer efficient. There are some major problems which need to be solved in the current system, such as:
• Low efficiency is the most noticeable problem. Sometimes the waiting time is unbearable for patients.
• As the processes involve many different internal units and external organizations, communication is a big issue. To ensure punctual diagnosis requires high-level collaboration among these entities and this is sometimes difficult to manage.
• Disease management needs to be enhanced based on the use of Electronic Patient records.
The goal of the general medical process is to provide high-quality and cost-efficient patient care. In other words, to treat more patients with less expense in the same period without sacrificing the quality of care. To do that several issues need to be considered:
• Guidelines should be represented in a structured format
• Processes should be modelled to reflect guidelines and decision rules
• Patient data should be mapped to Electronic Patient Record
• Resources should be organized to complete tasks punctually.

Your Tasks

You have been commissioned by your client to analyse their core business process(es).

Part 1
Your group should provide a review (aimed at the management and staff of the organisation) on:

1. Select and read academic journal papers (more recent and at least 3) related to Business Process Management, process analysis, design and development. You are required to provide an overview for the management team on BPM trends, why process analysis, design and development are important to their business (no more than 500 words).

2. Discuss the current business process(es) and their prospective problems and issues based on your understanding and knowledge. Please note that ‘Do not make any recommendations on how to fix the problems at this Part (Part 1)'. (no more than 500 words).

Part 2
You are required to present the current "AS-IS" process models by using relevant drawing tools.
To present the current process models, you should first understand the current process and construct the process models which should include both the main process and sub-process models (at least two sub-processes). To construct models, you are required to use any process modelling tools such as Signavio modelling tool.

Each diagram should occupy no more than one page. For the case provided, to make models readable, you need some sub-processes. However, how many sub-processes you need depends on your model design. You can have sub-processes in the main process, and also sub-processes inside of sub-processes. It can be multi-layered.

Regarding the case, as this is a simulation exercise, the case may miss some details based on your knowledge. You are allowed to make reasonable assumptions based on your experience and research. All assumptions have to be clearly explained in your report.

Attachment:- Business Process Management.rar