Making trade-offs between customer service and capacity

Reference no: EM133733390

Question

Southwest Airlines-Constraints Service Operations Management often involves making trade-offs between customer service and capacity. This is especially true in Service Operations. This case revolves around the boarding process for Southwest and its effect on service and capacity. How does the boarding process affect Southwest Airlines' capacity? How does the boarding process affect the customer's perception of Southwest's service? As a manager, how would you prioritize the trade-off between service and capacity? Which is most important?

Reference no: EM133733390

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