Reference no: EM133662134
Questions
1. It is best to evaluate each job applicant separately before comparing them.
True
False
2. It is easy to make creative and inspirational decisions.
True
False
3. Continuity is not related to quality of service in the hospitality industry.
True
False
4. Labor regulation systems in all countries deal with different types of problems.
True
False
5. Hospitality and the generic business world are very far apart.
True
False
6. A psychological contract between employer and employee will be stable if:
the employer and employee expect the same amount of effort on the job
the employee works more slowly than expected
the manager is not as strict as the employee expected
the salary is acceptable
7. People who share one attitude about work and instrumental orientation believe that:
a person will make sacrifices in order to get the rewards they want in the future
managers should make a worker's career decisions for them
work helps a person satisfy their basic needs (money, security, etc.)
work and free time go together seamlessly
8. What is one key aspect that determines whether a group is productive?
Being told what to do
Individuality
Cohesiveness
Uncertainty
9. What is authority?
It is justified by power
The right to tell others what to do
Actions that are seen as fair
Punishments and rewards given to others
10. What does a company's pay structure have to do?
It must pay people on time.
It must be easy to operate.
It must provide benefits for employees.
It must be manageable and seen as legitimate by the employees.
11. What is one skill needed to conduct an appraisal interview?
The ability to provide feedback to the employee
Friendship with the employee
Full knowledge of an employee's career
Being able to take good notes
12. Why is it a problem if employee grievances are not solved in a uniform, consistent way?
Conflict may occur
Grievances may take too long to resolve
The solution may not work
Employees may leave the company
13. In addressing an employee grievance, what do managers have to try to resolve?
The symptoms and the cause of the problem
The employee's problem with her/his supervisor
How much an employee is paid
The symptoms of the problem
14. In hospitality, skilled and unskilled workers often work together. What does this mean for universal employee policies?
It's best not to have universal policies.
Skilled and unskilled worker groups should be separated in order to avoid these problems.
Universal policies are never a problem.
One employee group might think a policy is fair, while another might think it isn't.
15. What is an example of "soft data" that can be included in human resources information?
A performance appraisal rating of "very good"
An employee's birth date
The number of people hired by an organization
The amount of revenue a company earns