Reference no: EM132743527

Problem 1: Make a flowchart for the following telephone-ordering process at a retail chain that specializes in selling books and music CDs. It provides an ordering system via the telephone to its time-sensitive customers besides its regular store sales.

1. The automated system greets customers, asks them to choose a tone or pulse phone, and routes them accordingly.
2. The system checks to see whether customers have an existing account. They can wait for the service representative to open a new account.
3. Customers choose between order options and are routed accordingly.
4. Customers can cancel the order. Finally, the system asks whether the customer has additional requests; if not, the process terminates.