Reference no: EM133258283
Assignment - Customer Journey Map PPT
Question Description - Create a customer journey strategy for your company's (THERMOS) customers
BASED ON A THERMOS COMPANY -
Make a CX strategy that is adapted to the company's customers.
Personalize your approach for your customers.
Choose a tool or tools that can help you keep track of customer data across departments.
Create 8-10 slides in PowerPoint or equivalent.
Make your visuals attractive.
Do not put too many words on your slides - no more than 5 bullet points maximum, with 7 words maximum per bullet point.
Create a pitch -
Start with a clear, engaging introduction (as if you were presenting to a boss or investors): Get us interested
Include 3-5 pieces of supporting data that show how your strategy will be effective
Finish with a persuasive conclusion (what do you want your audience to do or remember?)