Reference no: EM133054119
After a week of trouble with the blog-hosting service, Duffy has asked you to make a claim with the hosting company, requesting a 25 percent refund of that month's service fee. Which of these would be the best way to open an email message to the company's customer service supervisor? (You have had no previous contact with the company.)
a. Yes. This message clearly and calmly states the problem.
b. No. This message is vague and emotional.
c. No. Like (b), this message is vague and emotional.
d. No. This message will only antagonize.
4. On your first anniversary of working for Duffy, you want to send her an email message thanking her for giving you this opportunity and for teaching you so many things about effective and efficient business communication. The message is probably unexpected. Which of these is the best way to open this message? (Assume that you have developed a close and friendly working relationship.)
a. Yes. This message sounds sincere and offers specific evidence to back up the gratitude.
b. No. This message is over the top and sounds insincere.
c. No. Like (b), this message tries too hard.
d. No. This message is too formal.
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