Reference no: EM131773648

“Quality has been a big influence all over the world since 1980s. It has been one of the major research areas in the operations management literature. Over the years it has evolved to incorporate new practices (e.g. supply chain management (SCM)) and methodologies (e.g. Six Sigma)”. (Kamran, 2012) Work processes, in our textbooks it states that, “A good process design ensures that goods and services meet both external and internal customer requirements, and that the process is capable of achieving the requisite level of performance. Other factors that might need to be considered in process design include safety, process performance and variability, productivity, environmental impact, green measurement capability, and maintainability of equipment.” (Evans & Lindsay, 2011) Using this factors will enable a business to provide a customer appeal and standout from their competitors. As well as be profitable, and as a whole achieve organizational success and growth. Work process that are used daily will guarantee that there are lower cost, but the quality of service will be higher and for the United States Postal Service employees it will drive modernization as well as continual learning. Process control in our textbooks it states that, “Control is an activity of ensuring conformance to the requirements and taking corrective action when necessary to correct the problems and maintain stable performance.” (Evans & Lindsay, 2011) But, it also stated that if a process can have too much variation, it can be damaging to customer satisfaction and to the business bottom line. Control charts are a very important too for ensuring control in the process control. A management team can use these control charts to have their employees inspect and control their activities. This process will allow the management team to react swiftly to any variations in the process. Process improvement in our textbooks it states that, “successful quality and business performance improvements depends on the ability to identify and solve problems.” (Evans & Lindsay, 2011) There are several methodologies for a business to use improve their organization, Deming Cycle, ISO 9000, and Six Sigma. Each of these methodologies are different but yet they do share many common ideas. Each of these methodical methodology main goal is to fix a process or system performance variances by way of simplifying, and elimination the causes of quality, variation, and non-value activities.