Major contact methods used to collect information

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Question: Bad customer service is when customers feel their expectations were not met. According to Trends Report (2021), the top indicators of poor customer service include long wait times, an automated system that makes it hard to reach a human agent, and having to repeat information multiple times.

Describe the FOUR (4) major contact methods used to collect information from respondents in market research to better understand customers' needs and demands.

Reference no: EM133247859

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