Major categories of costs associated with quality

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Reference no: EM132184533

1. A fishbone chart is also known as a:

a. Taguchi diagram.

b. cause-and-effect diagram.

c. Kaizen diagram.

d. poka-yoke diagram.

e. Kanban diagram.

2. Which of the following is NOT one of the major categories of costs associated with quality?

a. internal failure costs

b. None of these; they are all major categories of costs associated with quality.

c. external failure costs

d. appraisal costs

e. prevention costs

Reference no: EM132184533

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