Maintains successful catalog sales department

Assignment Help Operation Management

Reference no: EM131433278

Janson's Department Store in? Stark, Ohio, maintains a successful catalog sales department in which a clerk takes orders by telephone. If the clerk is occupied on one?line, incoming phone calls to the catalog department are answered automatically by a recording machine and asked to wait. As soon as the clerk is? free, the party who has waited the longest is transferred and serviced first. Calls come in at a rate of about 12per hour. The clerk can take an order in an average of 3.0 minutes. Calls tend to follow a Poisson? distribution, and service times tend to be exponential.The cost of the clerk is ?$8 per? hour, but because of lost goodwill and? sales, Janson's loses about ?$30 per hour of customer time spent waiting for the clerk to take an order.

?a) The average time that catalog customers must wait before their calls are transferred to the order clerk? _____ minutes.

Reference no: EM131433278

Questions Cloud

Collecting payment for late charges : What types of guest information are useful in collecting payment for late charges and unpaid account balacances?

Assume a poisson? distribution : Due to a recent increase in? business, a law firm secretary must now? word-process an average of 20 letters a day? (assume a Poisson? distribution). It takes him approximately 20 minutes to type each letter? (assume an exponential? distribution). Ass..

Most important recruitment and retention tools : Benefits are quite possibly one of the most important recruitment and retention tools that an organization has. For this assignment, you are tasked to create a benefits package for employees at your local health care organization. (This can be a f..

Impact your decision-making practices : How do does ethics and values impact your decision-making practices?

Maintains successful catalog sales department : Janson's Department Store in? Stark, Ohio, maintains a successful catalog sales department in which a clerk takes orders by telephone. If the clerk is occupied on one?line, incoming phone calls to the catalog department are answered automatically by ..

Organizational or team performance : Describe a situation in which you have witnessed a leader acting in an unethical manner. What effect did the leader's actions have on organizational or team performance?

Which is not relevant factor in conducting a pestel analysis : Which of the following is not a relevant factor in conducting a PESTEL analysis? In identifying a company's broader macro-environment, the following have strategic significance ____________.

What is the point of view of the film : What is the point of view of the film? Was it overly favorable or critical of a particular group or individual? What inferences were made in the film? Were there parts of the film that filmmakers must have made up because they couldn't have known..

Analyse and distinguish the perspectives and key arguments : SSC263e Cross-Cultural Intelligence at the Workplace Assignment Question. Analyse and distinguish the perspectives and key arguments presented by the materials you have selected to discuss. Depending on your selected materials, you would find it us..

User Account

All Pages