Reference no: EM133171154

Review the information below and compose an indirect letter to effectively deliver bad news.

Situation:

As a vice president of a financial services company, you serve many clients and they sometimes ask your company to contribute to their favorite charities. You recently received a letter from Paulina Ramirez asking for a substantial contribution to the National Court Appointed Special Advocate (CASA) Association. On visits to your office, she has told you about its programs to recruit, train, and support volunteers in their work with abused children. She herself is active in your town as a CASA volunteer, helping neglected children find safe, permanent homes. She told you that children with CASA volunteers are more likely to be adopted and are less likely to reenter the child welfare system. You have a soft spot in your heart for children and especially for those who are mistreated. You sincerely want to support CASA and its good work. But times are tough, and you can't be as generous as you have been in the past. Ms. Ramirez wrote a special letter to you asking you to become a Key contributor, with a pledge of $1,000.

Write a refusal letter (make up your company name and address) that maintains good relations with your client. Address it to Ms. Paulina Ramirez, 4382 Congress Avenue, Edmonton, AB, P2J 6K9