Reference no: EM133402256

Questions

1. Pareto charts, Fishbone diagrams, and 5-Whys are used in which step of the DMAIC process?

2. What are the three main steps in the development of Value Stream Mapping:

3. What is the core idea behind the six-sigma method (not the formula, but the idea it stands for)?

1. The power of Six Sigma to create a culture of continuous improvement lies in:

a. changing the way work gets done

b. teaching people to collaboratively solve problems

c. hiring Black Belts and Master Black Belts as outside trainers

d. all of the above are correct

e. only a and b are correct

2. An organization that wants to improve quality, increase flow, and reduce cost should consider implementing:

a. Lean management techniques

b. Six Sigma management techniques

c. either Lean or Six Sigma, but not both as the two philosophies are contradictory

d. either Lean, Six Sigma, or a combination of both as the two philosophies are compatible

e. a software-based scheduling program to increase productivity and statistical control of processes

3. Creating patient-centered flow in a hospital has traditionally been a challenge because:

a. physicians generally do not care about patient satisfaction

b. departments have traditionally been separated by job tasks

c. the nursing shortage prevents one-on-one interactions with patients

d. government regulations and billing practices make grouping services needed by patients cost prohibitive

e. nurses are not trained to perform such a variety of tasks