Reference no: EM13727622
Francine Washington recently assumed her new position as HR Director at NetBell, a call center organization with approximately 250 employees. Her staff includes a compensations specialist and a generalist who acts as Assistant Director. During her first weeks on the job, Francine has noted some issues that seem to be embedded in the organization's culture: call center workers do not have a career plan or a performance management plan, their compensation is determined simply by the number of hours they are logged in; most employees are hired through word of mouth (one employee refers another); and lastly, customers are complaining that it takes too long to reach a customer service person, and the Assistant Director has been arguing that they need to hire more employees.
The CEO does not agree, and has tasked Francie with developing a plan that will analyze work performance and determine what needs to be done to effectively increase performance, instead of hiring new employees. She needs to provide a strategic recommendation to the CEO.
1. Identify the two main issues or potential problems Francine is likely to face as HR Director.
2. For each issue, identify the complexities or difficulties that Francine will have to address.
3. Identify at least two alternative solutions to each issue that Francine can present to the CEO.
4. Support your alternatives with at least three scholarly sources outside the classroom materials, no older than 3 years. You may use academic journals, industry or business journals, or industry and bsuiness Websites.
|
Medical profession code of ethics
: How do the law and the medical profession's code of ethics impact those individuals who seek care from emergency departments for reasons other than those that are truly emergencies?
|
|
Description of the message personality or tone
: Provide a summary statement of your message strategy that includes the following: A description of the message personality or tone
|
|
Relational databases are more efficient and effective
: Describe why relational databases are more efficient AND effective for data management in organizations. How does the task of data normalization help to achieve these goals?
|
|
Discuss what makes thales'' method of knowing philosophical
: Discuss what makes Thales' method of knowing distinctly philosophical (as opposed to mythology and religion). Explain how Thales' approach would be considered radical during his time, yet also simplistic.
|
|
Main issues or potential problems francine
: 1. Identify the two main issues or potential problems Francine is likely to face as HR Director. 2. For each issue, identify the complexities or difficulties that Francine will have to address. 3. Identify at least two alternative solutions to each i..
|
|
Describe the motivation for planning
: Explain the Internet's effects on planning by how it influences 1) the motivation for planning, 2) the processes for planning, and 3) the outcomes of planning. Be sure to give complete explanations of each effect, using examples in your discussio..
|
|
Primary function of human resource management
: What is human resource management? What is the primary function of human resource management? What is the role of human resource management in an organization's strategic plan? Format your paper consistent with APA guidelines.
|
|
Describe business-to-business exchanges
: Describe each of the three (3) business-to-business (B2B) exchanges. For each exchange type, discuss how the Internet acts as a resource in the exchange.
|
|
How did economic consideration affect women career decisions
: Is this statement accurate for all European women (across all social classes)? How did economic considerations affect women's career decisions?
|