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One of the main concerns of a customer in dealing with a company is to be treated fairly. This sense of justice is a major aspect of service equity.
Imagine you work in the marketing department for an online shoe seller. One of your recent lines of women’s shoes was sized slightly smaller than indicated at all size levels, resulting in an extremely high volume of customer complaints and return requests. How do you propose to provide your customers with a sense of justice about this situation? How can the company use social media to help restore service equity? Remember that the entire line of shoes is improperly sized, so you cannot do direct replacements.
Maggie Moylan Motorcycle Corp. uses kanbans to support its transmission assembly line. Determine the size of the kanban for the mainshaft assembly and the number of kanbans needed.
Discuss how you would plan for the workforce, in particular mention what planning methods you would use.
On average, how long does a car spend going through the drive-through at Burger Universe?
What is organizational conflict? Why does is occur? What are some methods of conflict resolution? Give an example of a workplace conflict and describe what can be done to resolve it.
Why are differentiation an integration so important to organizations? List at least five sources of supply chain risk.
There is a belief that unions should be allowed to withdraw a grievance if the employee desires arbitration.
Explain how the marketing emphasis of a low-cost provider differs from the marketing emphasis of a best-cost provider. Describe an example.
Describe the similarities and differences between TQM and Six Sigma quality-management technique.
Why should an organization consider implementing a company-sponsored retirement plan for its employees?
How much system capacity can be gained by adding capacity to the bottleneck? What are the key factors that determine when to add capacity? Why would an organization want to reduce its capacity
To deal with the first set of issues—determining how consumers feel about the proposed models—what research design would you suggest? Why?
Create a 10-minute argument in support of a healthcare organization deciding not to self-disclose suspicious activity it has discovered.
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