Main activity involved in the control function of management

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Reference no: EM132293288

1. Which of the following shows a manager using feedback control to prevent employee theft?

A. A manager puts up a poster detailing that office theft will lead to termination and prosecution.

B. A manager asks Human Resources to perform a background check on a potential hire.

C. A manager convenes a team of employees to create an anti-theft policy for the office.

D. A manager calls the local police department to report the theft of a large amount of cash.

E. A manager installs a security camera even though no thefts have yet taken place.

2. One of the wisest things a manager can do about the grapevine is ____________.

A. conceal it from upper management

B. shut it down because most of the information it transmits is untrue

C. understand the social and communication networks the employees use to do their work

D. appoint subordinates to serve on it

E. to get on it to make sure the manager stays in the information loop

3. Which of the following looks at how and why performance deviated before correcting the source of deviation?

A. Basic corrective action

B. Range of variation

C. Balanced scorecard

D. Immediate corrective action

E. Management by walking around

4. Using active listening techniques helps the receiver of a message to _______________.

A. decide how she/he will respond when the speaker finally stops talking

B. eliminate emotion

C. pay attention to the full meaning of the message

D. reduce information overload

E. avoid filtering

5. Which of the following identifies an organizational communication network using Internet technology that's accessible only to organizational employees?

A. Jargon

B. Grapevine

C. Electronic data interchange

D. Knowledge management

E. Intranet

6. Which is the main activity involved in the control function of management?

A. Inspiring and motivating others

B. Determining who will work for whom

C. Deciding where decisions will be made

D. Monitoring progress toward goal achievement

E. Determining organizational goals

7. Every profession has technical terms that are typically not well understood by people outside the profession. This specialized vocabulary is known as which of the following?

A. Verbal intonation

B. Decoding

C. Jargon

D. Grapevine

E. Encoding

8. Scheduled aircraft maintenance programs designed to detect and prevent structural damage is an example of which type of control?

A. Feedforward

B. Feedback

C. Concurrent

D. Immediate corrective action

E. Balanced scorecard

9. Leaving out an important detail about an incident is a form of _______________.

A. information overload

B. selective perception

C. non-verbal communication

D. filtering

E. noise

10. New technology has created which of the following special communication challenges?

A. Global communication issues

B. Legal and security issues

C. Succession planning

D. Benefits and compensation

E. Employee retention

11. When Walmart was designing Walmart TOGO, the retailer’s online service that offers delivery or pick up services in select marks, management had several service options available to offer customer and needed to know more about today’s shopper. This is an example of using the market research system to design a marketing research study to address a specific situation facing the company.

True

False

12. Sugging refers to fundraising under the guise of a survey, while frugging refers to selling under the guise a survey.

True

False

13. Ensuring that respondents may elect not to take part or participate is a common ethical code practice. This code falls into the ethical categories of concern for society and fair dealings with clients and subcontractors

True

False

Reference no: EM132293288

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