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Lush canada company customer and business goals

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Reference no: EM132837959

Lush Canada Company (Costmetics) Customer and Business Goals

The Presale Customer Touchpoints and Experience

Awareness, Consideration  

1. What are the customer touchpoints for this purchasing scenario?  

2. What is the customer thinking and feeling at each touchpoint? 

The Sale Selection, Purchase Customer Touchpoints and Experience 

1. What are the customer touchpoints for this purchasing scenario?  

2. What is the customer thinking and feeling at each touchpoint? 

Post Sale Being a Customer Satisfaction, Loyalty, Advocacy Customer Touchpoints and Experience 

1. What are the customer touchpoints for this purchasing scenario?  

2. What is the customer thinking and feeling at each touchpoint? 

Reference no: EM132837959

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Lush canada company customer and business goals : Lush Canada Company (Costmetics) Customer and Business Goals The Presale Customer Touchpoints and Experience
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