Reference no: EM132295572
1. An Emergency Room (currently running at 90% utilization) plans to add capacity in two phases. After the first phase the average capacity utilization is expected to drop from 90% to 80%, and after the second phase from 80% to 70%. Which phase is expected to result in a greater absolute reduction in average patient waiting time?
The second phase will result in the greater reduction
It will be the same since both reduce utilization by 10%
Neither phase will result in a reduction
The first phase will result in the greater reduction
2. Which of the following processes will yield high customer satisfaction if the process is located near the "inventory" point on the OM triangle?
Emergency room at a hospital
Theme park ride
Water purification plant
Student food court
3. Although there are multiple ways to calculate it, ______ refers to the market value of a brand.
brand approval
brand awareness
perceived value
brand licensing fees
brand equity
4. When designing for readability, which of the following should be created through the use of consistency, balance, restraint, and detail?
Strong headings
Effective design
Type style
Increased readability on mobile devices
Audience acceptance
5. When evaluating the organization of the message, which of the following is least important?
All points are covered and in a logical and convincing order.
The most important ideas have the most emphasis.
Points are not repeated unnecessarily.
Details are grouped in a logical manner.
Being formal and academic in your writing style.
6. A remedy favored by the courts of most states is specific pemost states is specific performance. True or False