Little things-difference for both internal-external customer

Reference no: EM13308676

Identify the Little Things (1-2 pages) that could make a difference for both internal and external customers. There are many “little things” identified in your text - such as how to engage better with customers; how to listen better; how to make better use of telephone communication and/or a web presence. Submit your draft “Little Things” to your instructor for feedback, including your references.

Reference no: EM13308676

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