Reference no: EM133170311
Listening as a communication skill
Listening is a critical communication skill. Even the most carefully crafted messages do not work unless they are received and understood. In the workplace, your ability to listen well is as important as your ability to write or speak well.
How can improved listening skills help you advance your career? Check all that apply.
Listening will help you learn more.
Good listening skills can help you be more productive.
You do not have to participate as much when you are listening.
Good listeners tend to be more likeable.
Read the scenario about listening, and then answer the three corresponding questions.
You are meeting with your coworkers and supervisor to review a new team assignment, work plan, and schedule. Your supervisor distributes the project schedule and begins to walk the team through highlighted dates and deliverables.
Your coworker Karen glances through the schedule, appears to be bored, and then begins using her smartphone to check her email. She looks up at regular intervals and pretends to be listening, but she doesn't notice when your supervisor indicates several slight but critical last-minute changes to the schedule on the white board.
Finally, your supervisor indicates that there will be follow-up meetings next Monday morning. Each subteam then will meet to review the project components and begin problem solving.
At the end of your team meeting, Karen raises her hand and asks your supervisor when the next meeting is. She wants to enter it on her schedule.
Different occasions call for different listening styles. Which listening style is best suited for this situation?
Listening for information
Empathetic listening
Casual listening
Your coworker Karen was not listening well. Which of the bad listening habits apply to Karen in the scenario? Check all that apply.
Allowing disruptions
Overlistening
Dismissing subjects as uninteresting
Stereotyping
Faking attention
Failing to observe nonverbal aids
What is the first suggestion you should make to help Karen become a more effective listener?
Take excessive notes to capture all data accurately.
Minimize environmental and mental distractions.
Ask reflective questions that assess understanding.