Reference no: EM133576413
Supporting End-User Computing
Instructions
Assignment 1.1: Evaluating Technical Support Needs
Complete Chapter 1 Hands-On Project 1 (textbook, pp. 44-45). Describe the experiences of each of the three subjects of your review separately and include a summary of your general conclusions. You are likely to need more than one-page (as suggested in the textbook).
Assignment 1:2: Assessing Your Listening Skills
Complete Chapter 2 Hands-On Project 1 (textbook, p. 81), and present your results as follows:
• List your active listening traits (as you perceive them).
• Briefly summarize each of the three responses from friends or family members. Describe their perception of you as a listener.
• List the specific actions you could take to become a more active listener.
Assignment 1.3: The Importance of Telephone Skills
Complete Chapter 3 Hands-On Project 8(textbook, p. 127), and present your results in a Word document.
Name your file CMIS311_Assignment1_Part3.docx.
Assignment 1.4: Write a Service Desk Procedure
Complete Chapter 4 Hands-On Project 5 (textbook, p. 184).
To complete the section suggesting that you pair up with a classmate to test each other's written procedure, post your procedure to the discussion forum provided for this exercise (see the course home page). Choose one of the procedures posted by a fellow student and test the procedure. Then write a brief feedback post that outlines your results in following the procedure and include your suggestions for improving the procedure. Post your feedback as a response to the posted procedure in the forum.
If you are unable to get peer feedback on your procedure, ask a friend or family member to test the procedure and offer feedback and suggestions for improvement.
Your submitted file for this activity should include
1. The procedure that you developed and posted
2. A copy of another student's procedure that you tested
3. Your feedback on the procedure that you tested
4. Any feedback you received on the procedure that you posted
Attachment:- Supporting End-User Computing.rar
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