Reference no: EM132336629

BUSINESS COMMUNICATIONS

Course main Aim/Goal: This course is designed to develop in students the ability to communicate in organizations and improve interpersonal relationship.

General Objectives:

1.0 Understand the importance of communication in an organisation.

2.0 Understand the process of communication.

3.0 Know how to communicate effectively with others in the organisation.

4.0 Know how to write effective business letters, memos, reports and proposals.

5.0 Understand interpersonal and inter-group relationships

6.0 Know how to make introductory public speeches.

1.1 Note the definition of communication.

Define communication.

1.2 List the differences between oral and written communication..

Explain the differences between oral and written communication and their forms using suitable examples.

1.2 List type of communication. Discuss types of communication eg interpersonal, graphic, verbal , non-verbal.

2.1 List variables involved in communication.

Explain variables in communication.

2.2 Note the role of the speaker - message encoding and attitude. Note the role of receiver - message decoding.

Explain the roles of the speaker and the receiver in a communication process.

2.3 Note the relevance of body language in aiding.

Explain the use of body language in aiding understanding using examples.

2.4 List barriers to effective communication.

Explain barriers to effective communication using suitable examples eg prejudice, past experience, time lag, slangs, unfamiliar ascent, etc.  

3.1 Identify the purpose of communication in an organisation.

Explain the purpose of interpersonal communication in an organisation.

3.2 Enumerate the means of communication.

Explore the means of communication.

3.1 List advantages and disadvantages of communication.

Explain advantages and disadvantages of communication.

4.1 List the uses of paragraphing in written communication.

Explain the use of paragraphing in written communication.

4.2 Differentiate between letters, memos, etc.

Explain the differences between letters, memos, etc

5.1 Define interpersonal and inter-group communication.

Explain interpersonal and inter- group communication.

5.2 List formal and informal man of interaction.

Explain formal and informal mean of interaction.

5.3 List the effects of too little or too much memos.

Explain the effects of too little or too much memos.

6.1 Identify the point to be addressed.

Explain public speaking and explore the points to be addressed.

6.2 List the skills to be developed for a good public speech.

Explain the skills to be developed for a good public speech.

6.3 List the qualities of a good public speech.

Explain the qualities of a good public speech emphasizing language style.