Reference no: EM133589291
Questions:
1. According to your textbook, when is an email message appropriate for communicating?
2. List two purposes of good email subject lines
3. List the four reasons when an inter-office memorandum would be more appropriate than sending an email
4. Identify the three channels through which typical positive and neutral messages travel in the digital era.
5. Describe the negative message strategy for explaining the issue clearly and completely.
6. Describe the negative message strategy for being fair
7. Describe the persuasive message strategy used for the opening of a message.
8. Type a persuasive message in the space provided based on the following scenario: Your medical office has recently updated the company website. The new website includes many tips and strategies for improving patient health. Some topics include information related to how to stop smoking, how to choose healthy snacks, and walking 1000 steps a day. Your supervisor asks you to write a persuasive message in the monthly patient newsletter encouraging patients to visit the website. Be sure to include all of the details in your message. Use the 3x3 writing process to plan, draft, and revise your message.
9. Type a message to the staff members that effectively communicates negative news regarding the following issue: You work at a medical office and your supervisor, Ethan, asks you to write an email to inform the staff about inappropriate discussions in the workplace. Ethan explains that many patients complained about the medical staff's unprofessional language and inappropriate discussions that can be easily heard in the patient lobby. Also, inform the staff that this inappropriate behavior cannot continue. Be sure to communicate all of Ethan's points in your message. Use the 3x3 writing process to plan, draft, and revise your message
10. Write a positive business message to the following scenario: You are working at a hospital, and the lobby is getting new furniture and a new layout next month to make patients more comfortable and improve the check-in process. Your supervisor asked you to write a message to your fellow staff members about the patients' new seating arrangements in the lobby for this month's newsletter. Use the 3x3 writing process to plan, draft, and revise your message.