List the categories of service offerings

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Reference no: EM132141999

Answer the following:

1. What are the three things market leaders must do to remain number 1?

2. How could a firm respond to a product in decline other than divesting?

3. List the categories of service offerings? Provide an example of each.

4. Describe a service failure you've experienced. Which of the five determinants of service quality were missing in your personal experience?

Reference no: EM132141999

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