Reference no: EM133651836

Establish and maintain a quality system

Assessment Task 1: Knowledge questions

Questions
Provide answers to all of the questions below:
Explain how the Australian Consumer Law relates to quality.

Complete the following table about quality system principles and practices.

• List seven principles of a quality management system.
• List three practices associated with a quality system.
• List two methods that you can use to collect information to inform an evaluation of the effectiveness of a quality system. For each method, explain how you would review the information collected.

Method Technique you would use to review the information collected.

Explain why it is beneficial to use the Plan Do Check Act model. Include in your answer a description of the four phases of this model.

Outline why it is important in terms of best practice human resources policies and practices to specify quality responsibilities.

Outline a risk management approach to quality issues.

List five possible approaches to treatment for quality issues as per a risk management approach.

List three ways that you can demonstrate active listening skills to assist with communications, including client relations.

List three metrics that can be used to measure quality.

List the key principles that change management relies on.

List three ways that you could use to coordinate and communicate quality responsibilities with project team members.

Assessment Task 2: Project Portfolio

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a Project Portfolio.
You will need access to:
a suitable place to complete activities that replicates a civil construction design environment including a meeting space (virtual or physical) and computer and internet access
your learning resources and other information for reference
Project Portfolio template
Simulation Pack (if you need a case study).
Ensure that you:
review the advice to students regarding responding to written tasks in the Civil Construction Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO's submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.

Activities
Complete the following activities:
Carefully read the following:

This assessment task requires you to establish and maintain a quality system on two occasions. As the work of a civil construction designer focuses on projects, the quality systems you will establish and maintain will be in relation to two projects. You can do this for two real projects at your workplace, or you can use the case study information in the Simulation Pack provided.
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, basing your project on real relationships with classmates or work colleagues will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way!
If you use your own workplace, read through the assessment requirements in the steps below to make sure you have access to sufficient information. Speak to your assessor to get approval if you want to base this on your own workplace.
If you are basing this assessment on the case study business and projects, read through the Simulation Pack in preparation for this assessment. All the information needed to complete this assessment is contained in the Simulation Pack.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio. You must include the name of the organisation you are basing this assessment on and provide the titles of the two projects for which you'll establish and maintain quality systems.
Start working on Section 1 of your project portfolio. Steps 2 and 3 form part of Section 1. Please also note that the Project Portfolio includes separate sections for you to document your work in relation to the quality systems you establish for Project 1 and Project 2.
If you are basing this assessment on the case study business and projects, further information to complete the next steps is available in the Simulation Pack.
If you are basing this assessment on your own workplace, you need access to two projects where you will be able to establish and maintain a quality system. You will also need to be able to access:
documentation related to establishing and maintaining a quality system, for example, a quality policy or a project management policy or a strategic plan.
Information about goals and objectives for quality.
quality statistics/trends.
quality activities completed and information to assist with evaluating the system.
Quality system framework.

You are required to establish and maintain the framework for the quality system, as well as establish a collaborative process (to be initiated in the next activity). To do this you are to:
review and confirm the requirements for each project, as well as requirements and information relating to quality systems.
establish a format for a Quality Management Plan to be used for each project. Your Quality Management Plan must include the ability to:
define a purpose.
identify quality system responsibilities for project staff.
include quality standards.
identify the resources required for the project, as well as their source.
outline mechanisms that will be used for collaboration and communication and to ensure quality throughout projects.
quality methods, techniques and tools to resolve quality issues.
procedures to be used to treat quality issues.
plan for reporting quality control and assurance problems to ensure quality issues are resolved.
identify ongoing training that will be provided to ensure quality system requirements are met.
Once you have developed your Quality Management Plan template, you are to use this template to develop a Quality Management Plan for each project. Follow the instructions in your Portfolio.
Make sure you have answered all questions in Section 1.
When you have completed the steps above, you are to prepare to present your work in the next activity.
This means developing a presentation that can be provided to a team (your assessor and fellow students) that addresses all the work you have completed so far.
The purpose of your presentation will be to:
present the framework you have established for the quality system i.e., your quality management plan template.
present the quality management plans you have developed for both projects
collaborate with your project team (your assessor and fellow students) to resolve any issues with the quality management plan framework, as well the project quality management plans you have developed for each project.
Prepare your presentation in a format of your choice such as. PowerPoint for use in the next session. Your presentation will be for approximately 15 minutes and your assessor will advise you of the date and time.
Please note that at the presentation you will need to show that you present information clearly and use active listening skills in relation to issues raised.

Presentation.

You are now to provide your presentation to your team as per the instructions above.
During your presentation, your assessor will be looking to see that you established a quality system for each of the two projects
Your assessor will also confirm that can present information clearly and use active listening skills in relation to issues raised.
Make notes on the feedback provided as you will need to document this in your Portfolio and use it to make improvements/resolve issues.
This should be viewed in person by your assessor as they will need to give you feedback. Make sure you follow the instructions above and meet the timeframes allocated.
Following your presentation, document the feedback provided in your Portfolio.
Complete Section 1 of your Project Portfolio.
Start working on Section 2 of your Project Portfolio. Step 4 forms part of Section 2.
Assume that the projects are in progress.
If you are basing this assessment on the case study, further information to complete the next steps is available in the Simulation Pack.
If you are basing this assessment on your own business or workplace, you need information to review project outcomes.

Monitor quality issues.

Review the information available regarding project progress and quality issues. If you are completing this for the case study this will be as per the information available to you to complete Section 2 in the Simulation Pack. If you are completed this based on your workplace projects, you will need to be able to access suitable information that will allow you to monitor your quality system.
Complete Section 2 of your Portfolio based on your review of the information on quality activities. Discuss the issues identified, comment on inadequacies and identify actions to address quality issues. Communicate with your team on the actions you identify, including the resources allocated.
Make sure you have answered all questions in Section 2.
Start working on Section 3 of your Project Portfolio. Step 5 forms part of Section 3.
Assume that the projects have been completed.
If you are basing this assessment on the case study, further information to complete the next steps is available in the Simulation Pack.
If you are basing this assessment on your own business or workplace, you need information to evaluate the quality system.
Evaluate the quality system.

Review the information available regarding the project outcomes i.e., the outcomes of the quality system established. If you are completing this for the case study this will be as per the information available to you to complete Section 3 in the Simulation Pack. If you are completed this based on your workplace projects, you will need to be able to access suitable information that will allow you to monitor your quality system.
Complete an evaluation of the effectiveness of the quality system that includes:
Consideration of the extent to which the quality system has achieved goals and objectives.
Recommended improvements.
Compliance with legislation and code of practice.
Your own reflections.
To finalise this assessment, you are also required to maintain a quality management system to ensure that quality processes are maintained. Set up a Folder and filing system so that all the project documentation can be stored. Ensure that you have an overall folder for the project, as well as sub folders for different things.
All of the documents that you have developed for the project so far should be correctly named and filed logically.
Take a screen shot to show all the folders and documents and include it in your Portfolio.
Work on Section 3 of your Project Portfolio.

SECTION 1: QUALITY SYSTEM FRAMEWORKS
If you are completing this in your RTO, use the information from the Simulation Pack. If you are completing this for workplace projects, use the information as instructed in your student assessment tasks.

PROJECT 1: Include name of the Project
Project information
Confirm the project to be completed based on your review of the information.
Legislation and codes of practice
Outline legislation and codes of practice that apply to quality systems.
Please note you only need to complete this section here in Project 1 as it applies to both projects.
Quality issues and trends
Based on your review of quality statistics and records, identify at least three existing/potential quality issues.
List these and explain their impact.
Please note you only need to complete this section here in Project 1 as it applies to both projects.
Quality system documentation
List the documents that inform project quality management. For each document, explain how it informs project quality management.
Outline the overall goals and objectives for quality as per the documentation you have reviewed.
Quality management plan template
You are to develop your quality management plan template which is to include the minimum requirements as specified in activity 2 in your student assessment tasks.
Include the title of your quality management plan here and attach it to your Portfolio. Please note that you only need to develop the template once i.e., here in Project 1, but you will use this template to develop the quality management plans for each project.
Quality management plan for project 1
Develop your quality management plan for project 1. Include the title of your plan here and attach it to your Portfolio.
Presentation
Develop a presentation based on your work and attach it to your Portfolio. Please see the instructions in your student assessment tasks for further details.
You will need to provide this presentation to your team.
Include the title of your presentation here.

Complete this section for project 2. If you are completing this in your RTO, use the information from the Simulation Pack to complete the project. If you are completing this for workplace projects, use the information as instructed in your student assessment tasks.

PROJECT 2: Include name of the Project
Project information
Confirm the project to be completed based on your review of the information.
Legislation and codes of practice
Outline legislation and codes of practice that apply to quality systems.
Please note you only need to complete this section here in Project 1 as it applies to both projects.
Quality issues and trends
Based on your review of quality statistics and records, identify at least three existing/potential quality issues.
List these and explain their impact.
Please note you only need to complete this section here in Project 1 as it applies to both projects.
Quality system documentation
List the documents that inform project quality management. For each document, explain how it informs project quality management.
Outline the overall goals and objectives for quality as per the documentation you have reviewed.
Quality management plan template
You are to develop your quality management plan template which is to include the minimum requirements as specified in activity 2 in your student assessment tasks.
Include the title of your quality management plan here and attach it to your Portfolio. Please note that you only need to develop the template once i.e., here in Project 1, but you will use this template to develop the quality management plans for each project.
Quality management plan for project 1
Develop your quality management plan for project 1. Include the title of your plan here and attach it to your Portfolio.
Presentation
Develop a presentation based on your work and attach it to your Portfolio. Please see the instructions in your student assessment tasks for further details.
You will need to provide this presentation to your team.
Include the title of your presentation here.

SECTION 2: QUALITY SYSTEM MONITORING

Complete this section for project 1.
PROJECT 1: Include name of the Project
Quality system monitoring
Based on your review of the information on quality activities, discuss issues identified i.e., inadequacies in the system.
What actions do you need to take to address these issues? Identify at least two.
Email
Draft an email to your team advising of the issues and the resources that will be used to resolve these issues.

PROJECT 2: Include name of the Project
Quality system monitoring
Based on your review of the information on quality activities, discuss issues identified i.e., inadequacies in the system.
What actions do you need to take to address these issues? Identify at least two.
Email
Draft an email to your team advising of the issues and the resources that will be used to resolve these issues.

SECTION 3: QUALITY SYSTEM EVALUATION

Complete this section for project 1.
PROJECT 1: Include name of the Project
Evaluation
You are required to provide an evaluation of the quality system established for this project.
Consider:
• To what extent has the quality system met the required organisational goals and objectives as you defined at the outset.
• Improvements that could be made to the system.
• The extent to which legislative and code of practice are met by the quality system introduced.
Provide your evaluation here.

Maintain a quality management system
Attach proof of your quality management system to this section of the portfolio (screen shots of logical folders with correctly filed documents).
Reflection
As part of your evaluation of the quality system, you are to include your own reflections.
Write down two of your own values and principles that you consider are vital to perform work.
Consider if these conflicted with the values and needs of a client, taking into account that the client has the ultimate power as they pay the bills!
What values and needs of a client could conflict with yours? How would you resolve this?

PROJECT 2: Include name of the Project
Evaluation
You are required to provide an evaluation of the quality system established for this project.
Consider:
• To what extent has the quality system met the required organisational goals and objectives as you defined at the outset.
• Improvements that could be made to the system.
• The extent to which legislative and code of practice are met by the quality system introduced.
Provide your evaluation here.
Maintain a quality management system
Attach proof of your quality management system to this section of the portfolio (screen shots of logical folders with correctly filed documents).
Reflection
As part of your evaluation of the quality system, you are to include your own reflections.
Write down two of your own values and principles that you consider are vital to perform work.
Consider if these conflicted with the values and needs of a client, taking into account that the client has the ultimate power as they pay the bills!
What values and needs of a client could conflict with yours? How would you resolve this?