List four customer-satisfaction measures

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Reference no: EM132209206

Magnum Overnight operates an overnight package delivery service that competes with Federal Express and United Parcel Service (UPS). Top management is considering the use of a balanced scorecard to evaluate operations.

Required: A. What is a balanced scorecard and other than customer-satisfaction measures, what are its typical key components?

B. List four customer-satisfaction measures that Magnum might use to evaluate performance.

Reference no: EM132209206

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