Reference no: EM133010170

1.Why and how can difficulties occur when you communicate with people who are different from yourself?

2.List at least three ways that you can improve your verbal communication skills.

3.List at least three tools or references that can be used to assist in effective communication and managing cultural diversity.

4.List five diversities in society.

5.When can information about a client be divulged?

6.Why is it necessary for clients to be assured that personal information collected and held will be treated as confidential?

7.What is meant by legal and ethical consideration? Describe how these are applied in an organisation and individual practice, for human rights and work place health and safety

8.What are the principles of effective communication when demonstrating courtesy with clients?

9.What are the critical aspects of being attentive when communicating with clients or staff?

10.In many situations disruptive behaviours will have what appear to be negative consequences for the client. Yet these consequences can act to reinforce the behaviour. Give some examples of these types of behaviour and describe how you would normally cope with them. Why do you consider this the best way to manage these behaviours?

11.Explain what it means to maintain, at all times, professional integrity

12.How might strategies, policies and legislative requirements, with regard to the behaviour of staff and the procedures to be followed regarding factors such as physical interventions, be communicated to the staff of community service organisations? (25-50 words)

13.Why is monitoring and evaluation of personal interaction necessary; and what can be determined from this?

14.How might you evaluate your own skills as a communicator?

15.What can you do when interacting with clients to be an effective communicator?