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List and explain the four pillars of sms

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Reference no: EM131653214

Article : SMS and CRM: Parallels and Opposites in their Evolution By Jonathan Velazquez and Nicole Bier

Part 1:

Summarize attached document

Part 2:

List and explain the "4 Pillars" of SMS. Assess their value in creating a "proactive and predictive" safety program.

Remember, you must have a title page, 300 word body written in 3rd person, and at least two references.

Reference no: EM131653214

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