Links regarding handling complaints and disputes

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Reference no: EM133661986

Question

Refer to the Toolbox in your subject room for Policies and Procedures and links regarding handling complaints and disputes, and respond to the following questions based on those documents:

a. Who should a client refer their complaint to in the first instance?

b. In accordance with the Banking Code of Practice, if a provider of financial products and services is unable to provide a resolution within 30 days, what are the five (5) steps they must take?

Reference no: EM133661986

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