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1. Training is different from development in that
a. development focuses on the present, while training focuses on the future
b. training considers an employee's work experience more than development does
c. development aims to prepare employees for changes, while training prepares them for current jobs
d. participation in training is voluntary, while that in development is required
e. e. unlike development, training considers the requirements of jobs that do not exist as yet
2. Which of the following will help a line manager handle a customer satisfaction grievance?
a. Training
b. Succession planning
c. Equal employment opportunity
d. Employee appraisal and development
e. Labor relations
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