Reference no: EM131443089

First and foremost, go through the course content and answer the Week 2 Q&A below.

In readings and activities there are other places that say comment/post or even optional. Use these below (required) and not those (I'm unable to edit).

As always post your answers to all of the above questions (in once post) and read and respond to at least one other student. "Respond" before Sat/Sun so the other student has a chance to read it before the end of the week. Post your answers before the end of the week and preferably, sooner.

Q1 Lifetime Value

Think about, and do some quick research on, the 'Lifetime value of a customer'. Other yet words are loyalty management and customer loyalty. Find (cite in your answer and as a ref) some points on this. Also search 'cost of losing a customer'. Briefly write on what you found on i) Lifetime value, ii) customer loyalty and iii) cost of losing a customer. (Research based not an opinion piece).

Q2 Cause Marketing

Find and briefly write (cite and ref ALWAYS! ... for every answer unless specified to not do so. Learn this practice) two causes/charities/not for profits (NFP)'s. One is one of your favorites. Another is one that you think as a really effective marketing campaign (no matter if you like the cause). Write briefly on i) the one with the highly effective marketing campaign and ii) two realistic/practical marketing ideas that could help the charity that you endorse.

Q3 Customer Satisfaction

Pick a product/business/service and find customer satisfaction scores on it. For a glimpse, refer to Table 2.2 of the Week 2 readings. There are usually private internal scores (don't look for these) and public  scores. These public (web) scores have a range from informal (websites like Yelp and others) to very formal like JD Powers or Consumer Reports. Fine if you pick the same product or service as your paper BUT don't let it steer your paper. Write briefly on: i)  what you found, and ii) comment some on 'the pursuit of customer satisfaction scores. As you do, consider the following: is there a point where a score  is too high (why / why not)? (don't forget your refs as soon I'll not remind).

Q4 More on Ethics

Marketing research plays an important part in connecting a company with its customers. Unethical marketers will try and abuse that relationship. Briefly look up SUGGING (e.g.: https://en.wikipedia.org/wiki/Sugging). Very very briefly: How can a marketer make sure its agencies/partners stay ethics?