Reference no: EM132416211

Level of service

1. What are the typical drivers that apply when developing the levels of service for a typical infrastructure service provider and discuss how these integrate with the corporate strategic objectives of the organisation.

2. What is meant by customer and technical levels of service? Explain the differences and give some examples of each for a typical infrastructure service provision, including the performance measures applicable.

3. Explain what consultation processes might be most suitable for assessing and developing customer and technical levels of service for an infrastructure service provider.

4. Discuss the importance of setting appropriate performance measures and targets for each level of service. What are the main outcomes sought through reporting regularly on the actual performance being achieved?

Demand Forecasting and Management

1. What are the factors that typically apply that impact on changes in demand for services? Discuss both the factors that might be considered to be common to most asset classes and some that might be deemed to be unique to only a certain class of asset.

2. What are some of the techniques that can be applied in forecasting demand levels for the future? Explain the differences and give some examples of each for a typical infrastructure service provision.

3. Explain what is meant by demand forecasting risk and how this can be addressed.

4. Discuss the importance of demand management as a possible solution instead of simply increasing infrastructure capacity to address projected changes in demand for services.