Reference no: EM1377105
Business Correspondence
This task consists of the following business documents
1. Letter of Claim (SCRAP)
2. Job Application Letter
3. External Adjustment email (formal tone-SCRAP)
LETTER OF CLAIM
Instructions: You are the manager for a large department store, Puccini NZ Ltd. Post Office Box 17205 Auckland. (E-mail - [email protected]) On 14April2014 you were informed that the latest consignment of shirts from an Auckland supplier Tosca Ltdis not up to standard. This is the second time this has happened and while you dealt with it over the phone last time, this time you know you will need to write a letter of claim to the supplier ToscaLtd Post Office Box 51030 Auckland. (E-mail - [email protected])
Use the SCRAP Formula to write a letter of claim to the ToscaLtdowner Flora Tosca. You will need to identify the problem clearly and propose a solution.
SCRAP
Paragraph 1: Situation - Summarises the situation. Do not complain inParagraph One.
Paragraph 2 Complication - Explains what has gone wrong. Make the complaint.
Paragraph 3: Resolution-Outlines possible solutions to the problem
Paragraph 4: Action - Asks for action
Paragraph 5: Polite Close- Close with a positive comment, aimed at maintaininggood relationships.
JOB APPLICATION EMAIL
Instructions: Read the job advertisement for Unitec Student Ambassadors. This job was advertised on the Unitec Website. When planning your email consider how you can make your application standout in some way to give you a better chance of getting the job.
STRUCTURE
Paragraph 1: Introduce the writer and make the specific point of the letter (applying for the job)
Paragraphs 2 & 3: Provide supporting details and develop Persuasion.
Paragraph 4: Action and deadlines specified. (When you are available for an interview. Enclosed C.V)
Paragraph 5: Close with a positive comment, aimed at maintaining good relationships. Thank the reader.
|
Determine the portion of time
: Every hour, the ticket seller at local mall can serve an average of twelve consumers every hour, and an average of 10 consumers every hour arrive to buy tickets for the Grateful Dead concert.
|
|
Determination of probability
: Mark and Joe have a lunch appointment at 1 p.m. today. There is a 0.8 probability that Mark will make it. There is a 0.5 probability that Joe will make it.
|
|
Enrollment forecasting models
: The board of regents responsible for all public higher education funding in a large Midwestern state employed a consultant to construct a series of enrollment forecasting models, one for each college.
|
|
Discuss the advantages of global sourcing
: Determine some IT security, infrastructure, and language issues that firms encounter when expanding globally and discuss the advantages of global sourcing.
|
|
Letter of claim and job application letter
: Task consists of the business documents as Letter of Claim (SCRAP), Job Application Letter and external Adjustment email (formal tone-SCRAP)
|
|
Salesman missing targets
: Terri Ann Masters, sales manager for Rudolph producing, was wrestling with a critical issue related to one of her longtime and until recently, most talented salespeople, Jason Benjamin.
|
|
Question about managing employee safety
: Identify and research two firms that have faced specific issues connected with managing employee safety. For each company you selected, discuss the following in a 350 word synopsis.
|
|
Differences between face to face and virtual teams
: Discuss the primary differences between face to face and virtual teams and the Aberdeen model be implemented in organizations that rely heavily on virtual teams?
|
|
Start up planning to go public
: Assume you are approached through the management of a small start up firm that is planning to go public. The organizers are unsure about how aggressive they should be in their accounting decisions as they come to market.
|