Reference no: EM132957021

Letter of a Sensitive Nature 

• To plan and complete a letter that delivers sensitive information to an employee/co-worker/client/customer. 
• To learn how to write with sensitivity, empathy, professionalism;
• To know the value of positive and solution-focused language.

You are the manager of a close-knit team of employees who have worked together for two years. One of the team members, who is a close colleague will be laid off. Their position has been designated redundant and as the last person hired, they will be laid off immediately. As the manager responsible for that employee/position, you were part of the decision-making committee. You must break the bad news to your colleague. Following an in-person discussion, you will follow up in writing to restate the news, (sensitive, compassionate, professional), try to build a positive outlook, hope and confidence in the future. 

Responding to the scenario,

• Letter or Email to your colleague that follows up on your face-to-face discussion;
• Choose the most appropriate approach in your letter: direct or indirect;
• Demonstrate professionalism, respect, compassion and sensitivity;
• Have you used positive and solution-focused language?