Learn what influences guest purchase decisions

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Reference no: EM13854960

Chicken and Cocktail (C&C) Restaurant

Enmore Road Newtown NSW 2042

C &C Restaurant offer relax but professional service, enjoy a varieties of cocktails whilst you wait. There is a good section of wine in town and we guarantee that you will leave feeling a part of your friends. Welcome to chicken and cocktail resturant.

Mission Statements

To sell delicious and remarkable chicken and drinks. That the chicken and drink we sell meets the highest standards of quality, freshness and seasonality and combines both modern-creative and traditional styles of cooking. To consistently provide our costomers with impeccable service by demonstrating warmth, graciousness,efficiency, knowledge,professionalism and integerity in our work. To have every customer who comes through our doors leave impressed by the service we provide and excited to come back again. To create and maintain a resturant that is comprehensive and exceptional in its attention to every detail of operation. To provide all who work with us a friendly, cooperative and rewarding evvironment which encourage long term, satisfying, growth employment. To keep our concept fresh, exciting and on the cutting edge of the hospitility and entertainment industry.

Objectives

o Measure overall customer satisfaction.

o Repay debt from nab financing by the end of the second year

o Learn about the customer.

o Identify your competition and how happy (or unhappy) they make your guests, and why.

o Find out why customers visit your restaurant.

o Learn what influences guest purchase decisions.

o Starting capital to run the business 125Kwhilst 50K for the reserve fund.

o Learn what guests believe you do well and not so well.

o Discover what you can do to improve operations.

o Identify processes for change that will improve customer satisfaction.

Increase customer loyalty.

Membership roles

There is a 5 in total members in our business.

o Hari - Store Manager

o Bijay - Finance Manager

o Sunita- Marketing Manager

o Nitesh- Kitchen Supervisor

o Pankaj -Bar Supervisor

Bijay will be our financial manager and is responsible for providing financial advice and support to clients and colleagues to enable them to make sound business decisions. The position of store manager will be looked after hari and is responsible for managing the store and supervising/ rostering the staff. Similarly Sunita will be in our markiting department where as pankaj will be helping store manager by supervising the bar section of the restaurent. Finally, kitichen section will be monitor by Nitesh.

Trading hours

Days

Open

close

Monday

12 noon

10 pm

Tuesday

12 noon

10 pm

Wednesday

12 noon

10 pm

Thursday

12 noon

midnight

Friday

12 noon

midnight

Saturday

12 noon

midnight

Sunday

12 noon

midnight

Facilities

It is ideally situated in the new town which is a great location. our resturant is very comfortable. The bar and the restaurant offer plenty of good eating options along with plenty of cocktail menus

The staff arefriendly and excellent - pleasant and helpful.The car park is easy to find. It's in front of the hotel and for free!

Reference no: EM13854960

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