Learn about customer satisfaction

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Reference no: EM132084156

1. What are the interesting facts that one should learn about customer satisfaction and what are they key things which companies are missing these days (In regards to customer satisfaction)?

2. How important is it to you to know all the details when you are involved in something? Under what conditions do you find uncertainity stressful? Under what conditions do you find uncertainity energizing.

3. What do you think of the PEST analysis? Is it a useful tool for assessing a company’s external environment?

Reference no: EM132084156

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