Reference no: EM133213404

Stephen Covey, in his book The Speed of Trust (2006), states that there are 13 common behaviors that high-trust leaders exhibit. He identified these behaviors from working with and observing trusted leaders around the world. As a healthcare leader, if you can generate and increase trust among your employees, the organization will achieve better results. It is also valuable to consider the opposite of these behaviors, as such behaviors will deplete trust, affecting all outcomes within a healthcare organization.

Reference:

Covey, S. M. R. (2008). The speed of trust: The one thing that changes everything. New York, NY: Free Press. ISBN-13: 978-1416549000

Behavior

Definition

Talk Straight

Tell the truth and demonstrate integrity.

Demonstrate Concern

Show that you genuinely care; show kindness in little things.

Create Transparency

Be genuine, open, and authentic. Don't hide information.

Right Wrongs

Apologize and make restitution. Do the right thing.

Show Loyalty

Give credit to others and be loyal to the absent.

Deliver Results

Accomplish what you are hired to do. Don't make excuses.

Get Better

Learn and improve. Be thankful for feedback and act upon it.

Confront Reality

Meet issues head on: address the tough stuff directly.

Clarify Expectations

Reveal, discuss, and validate expectations.

Practice Accountability

Take responsibility for results, communicate how others are doing.

Listen First

Listen before you speak and don't make assumptions.

Keep Commitments

State your intent and then do what you say you'll do. Don't break confidences.

Extend Trust

Don't withhold trust because risk is involved.

brief to senior leadership justifying an employee engagement survey.

Part 1: In Week 1 you were instructed to review this part of the assignment. You were to contact and interview an HR administrator in a designated "best place to work" healthcare organization by using web resources such as Great Places to Work and Business Insider to determine what strategies the employer uses to attain and maintain the perception among employees that their organization is a top place to work.

Part 2: Drawing upon Covey's behavioral list and other research investigating building and maintaining trust, as well as your interview, include in your brief to senior leadership the following:

Your justification for the employee engagement survey.

Outline at least three employee engagement best practices that you think need to be included in your organization's employee engagement strategy.

Be sure to address the connection between high trust and employee satisfaction/engagement and patient satisfaction.

Include at the end of the brief five questions you plan to use in the employee engagement survey for your organization.