Reference no: EM132183004
The Sleep Tight! Resort and Conference Center of Albuquerque, N.M. has a staff of over 300 full time employees and 100 seasonal employees in 10 different job categories. For the past twenty-five years the resort has been run by the Clause family. The Clause family has had experience in running several small motels and were very knowledgeable of the industry. However, while they tried to treat the employees fairly, Mimi Clause, the Manager, knew nothing of proper HR practices and tended to make arbitrary decisions. She left many of the HR decisions to the employment department which consisted of a secretary and an employment supervisor who had been a secretary for Mimi's mother. Eighteen months ago, the family decided to hire Frank Jones as the new Manager of the resort.
After evaluating the current operations, Frank Jones, decided that the Resort was in fairly good shape except for the lack of standardized Human Resource practices. Very little information existed to support any of the past employment decisions, especially in the area of selection. Although Jones does not have any direct experience in HR, he had taken several courses in HRM while in college.
In the last eighteen months, Jones has encountered several problems. He would like you to:
Evaluate the situation and identify the problem
Include short bullet point recommendations for each weekly assignment.
Homework Questions for this Unit
5. Mr. Jones would like to overhaul the selection system. He would like you to select one of the following jobs at the resort: housekeeper, front office customer service representative, or front office supervisor. Once you have selected a job, develop 3 sample behavioral based questions and 3 situational based questions with anchored rating scales. You will also need to include a sample reference check form that you have developed for the Sleep Tight Inn.
How can he ensure agency success and growth
: What should be his short, intermediate, and long-term goals? How can he ensure agency success and growth?
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Healthy relationship at the outset of her tenure
: What steps can she take to rectify the situation, establish clear boundaries, and ensure a healthy relationship at the outset of her tenure?
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Impacts to us economy as well as to consumers pocket
: What do you think will be the outcome? Discuss benefits and negative impacts to the US economy as well as to the consumers pocket.
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Customer value and satisfaction
: Companies can build customer relationships at many levels, depending on the nature of their target market.
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Lack of standardized human resource practices
: Frank Jones, decided that the Resort was in fairly good shape except for the lack of standardized Human Resource practices.
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With the global economy in fear of the trade tariffs
: With the global economy in fear of the trade tariffs that the USA is placing on countries as well as the response from trading partners
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Contrast the various types of healthcare information
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Understanding the sociopolitical context
: What are the five significant tasks of understanding the sociopolitical context?
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Determine the optimal number of doughnuts
: Determine the optimal number of doughnuts, in dozens, to stock if labor, materials, and overhead are estimated to be $3.21 per dozen,
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