Knowledgeable in conflict resolution techniques

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Reference no: EM133825997

Question

Presentation Scenario The staff survey results (refer to Appendix 6) showed that many of the employees feel that managers need to be more knowledgeable in conflict resolution techniques and resolve employee issues in a timely manner. Though training was provided to managers as part of the employee relations strategies, the survey results indicate that the managers need a quick refresher in conflict resolution techniques. Conditions Your assessor and two other students will play the role of managers. Your assessor will prepare the environment for the presentation.

During the presentation: • Brief introduction to the newly created formal grievance policy and procedure • What is conflict management • Sources of disputes and conflicts • Different conflict management styles • Techniques for resolving conflict • Steps managers can take to managing conflicts • Conveys information using language and non-verbal features appropriate to the audience • Employs listening and questioning techniques to clarify and confirm understanding This presentation should take no more than 15 minutes.

Reference no: EM133825997

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