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Knowledge of regular customers

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Reference no: EM133165199

Q.1) A customer in a restaurant calls you over and complains that the fish main course is "not very nice". What questions can you ask to find out more information about the problem?

Q.2) After questioning you find that the customers enjoyed the fish, but thinks the flavour of the sauce is not pleasant as they do not like the flavour of capers. What action can you take to solve the issue? Give two options:

Q.3) How can you share with the information with the kitchen that the caper sauce is not very popular with guests?

Q.4) Give two ways that you could use knowledge of your regular customers to provide a quality service experience:

Reference no: EM133165199

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