Reference no: EM132677996 , Length: word count:2400

ICT 505 Knowledge Management

Learning Outcome:

• Critically discuss the role and importance of knowledge management in today's organisations
• Critically evaluate relevant literature in the field of knowledge management
• Explain how the approach to knowledge management practice is influenced by the predominant source discipline
• Describe the main features of several different approaches to knowledge management theory and practice

Report: A proposed solution to a knowledge management problem

We have now covered many different concepts relating to knowledge management over the course of this unit, from individual methods and techniques to organisation-wide strategies and practices.

Assignment 1 was about a small organisation trying to implement a KM system. With a small number of employees and one-person departments, the task of collecting knowledge and setting up the KM system was simpler. You explored the barriers faced by KM worker (Mary) in collecting the information yet, with the effort of only one person (Mary), the company doubled its value.
Assignment 2 will give you the opportunity to explore what issues can a large organisation face in scaling up that KM system and how can these be managed on an organisational scale. The purpose of this assignment is for you to apply what you have learnt, on the case study that picks up the story from Assignment 1.

WHAT TO DO:

STRUCTURE OF REPORT:

Your report should include at least the following sections:
Cover page and table of contents
1. Introduction (10 marks)

Here you should briefly introduce the report and the problem it will address.
2. The case study organisation (10 marks)
In this section you should describe the organisation in order to provide the context for the work: for example, what field it is in, its size, structure, and the particular department/area that is the subject of the report.
3. The KM problem faced by the organisation (30 marks)
Explain what are the issues that your report will address. Be as specific as possible: explain what the problem is, why it has arisen (if known) and what the consequences to the organisation are. You may classify them under these areas:
• Issues faced regarding the use of technology
• Issues associated with identifying and evaluating potential KM solutions
• Issues in rationalizing continued investment in KM
4. Solution
In this section you will state the solution the CKO has implemented in the case study and discuss if they were effective. Be very critical and explore negative outcomes of these solutions.
5. Discussion on alternative solutions
In this section, state the solutions you recommend for addressing the problems and create a good justification for it. Discuss what benefits the organisation might expect from your proposed solutions.
You should also discuss any potential challenges or problems that might arise with the solution and how they could be averted or addressed. Some problems may be technical while others may be social in nature.
6. Conclusion
In the conclusion you should briefly summarise what has been covered in the report, and any general conclusions that you have been able to reach.
7. References
Here you should present your list of cited references, using APA referencing style.
Your report should be about 2000-3000 words, not including the table of contents or reference list.

YOU WILL BE MARKED ON:

• Description and justification of problem to be addressed

• Demonstrated understanding of KM principles in your identification of the problem and potential solution
• Application of KM approaches in the solutions
• Creativity in identifying effective solutions and justifying their impact.
• Use of appropriate literature to support your discussion
• Quality of research and referencing
• Structure, quality of writing and presentation of report

Attachment:- case study.rar