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KNOWLEDGE MANAGEMENT SYSTEMS AND CRM
In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.
There are tremendous benefits for a company (and an individual) to be well organized. Students generally know that being better organized usually yields higher grades. Competitiveness is so intense among companies in various industries that being wel..
True or false? Problem-solving is the process of eliminating the discrepancy between the actual and desired situation.
Identify a business problem / inefficiency in the warehouse;
What are five important concepts or issues which you would want included in the workshop?
Environmental decisions are often presented as a question between doing what is best for people and what is best for the environment. What should be the most important considerations when determining environmental policies and why?
Your first task is to post your own Project Risk Management Plan to the discussion area so that other students are able to review your plan
What is the difference in how goals are accomplished in in-groups and out-groups ?
In a Supply Chain framework which does not include the sales and marketing organizations, there are critical dependencies.
The operations chief of Goldman Sachs is trying to estimate the number of job applicants that she will receive next year. Recent data is as follows: Develop a 2-year moving average to forecast registrations from year 3 to year 9. Estimate demand ag..
Do you agree that drawing a second sample was a good idea? Do you agree that the follow-up mailings were a good idea?
Briefly explain how Michiu could use each of those two methods for interacting with consumers online.
Describe the steps in Kotter’s process for leading change implementation? Explain how organisational behaviour can affect change strategies.
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